Bukta Holdings — Website & Services Terms of Use

Effective Date: October 7, 2025
Please review carefully. These Terms of Use (“Terms”) explain the legal terms that govern your access to and use of Bukta Holdings’ websites, portals, mobile applications, and related digital services (collectively, the “Website”), and the provision of any products and services offered by Bukta Holdings and its affiliates (collectively, the “Services”). By accessing or using the Website or procuring Services from Bukta Holdings, you (“you,” “User” or “Client”) agree to be bound by these Terms. If you do not agree, do not access the Website or use our Services.

1. Definitions and Interpretation

For clarity in these Terms:

• “Bukta Holdings”, “we”, “us” and “our” means Bukta Holdings and its affiliates.
• “Products” means petroleum products, refined fuels, lubricants, and other commodities sold by Bukta Holdings.
• “Order” means a request placed by a Client for Products or Services, pursuant to any quotation, purchase order, or contract.
• “Agreement” means the contract formed between Bukta Holdings and the Client incorporating these Terms and any separate, mutually executed supply or service agreement between the parties.
• Headings are for convenience only and do not affect interpretation.

2. Applicability; Order of Precedence

These Terms apply to all access to the Website and to all proposals, quotations, sales, supply and service arrangements by Bukta Holdings unless a separate written agreement signed by authorized representatives of both parties expressly overrides these Terms. In the event of conflict between these Terms and a separately executed master supply/service agreement, the latter will prevail to the extent of that conflict.

3. Changes to Terms and the Website

Bukta Holdings may revise these Terms or change features of the Website at any time. Revised Terms will be posted on the Website with an updated effective date. Your continued access to or use of the Website or acceptance of Services after any such modification constitutes your agreement to the modified Terms. For material changes affecting clients under an existing supply or service agreement, Bukta Holdings will provide reasonable prior notice where practicable.

4. Eligibility and Account Registration

Use of certain features of the Website or procurement of Services may require registration and acceptance of an account username and password. You represent and warrant that (a) you are legally capable of entering into binding contracts; (b) the information supplied at registration and thereafter is complete and accurate; and (c) you will maintain the confidentiality of your account credentials. You are solely responsible for all activity occurring under your account and must notify Bukta Holdings immediately of any unauthorized use.

5. Formation of Contracts; Quotations and Acceptance

Quotations, offers, or proposals provided by Bukta Holdings are subject to confirmation and do not constitute acceptance until Bukta Holdings issues a written order confirmation or executes a supply/service agreement. An Order placed by a Client is an offer to purchase and becomes binding only when accepted in writing by Bukta Holdings. Any terms proposed by the Client that are in addition to, or inconsistent with, these Terms are rejected unless expressly agreed in writing by Bukta Holdings.

6. Orders, Pricing and Payment Terms

Bukta Holdings will invoice Clients in accordance with accepted Order terms or as otherwise specified in the applicable contract. Prices provided are exclusive of taxes, duties, tariffs, and other governmental charges unless expressly stated otherwise. Payment terms, late-payment interest, credit facilities, and required securities will be as set out in the Order or contract. Failure to pay on time may, at Bukta Holdings’ discretion, entitle Bukta Holdings to suspend deliveries, charge interest, demand security, or terminate the Agreement.

7. Supply, Delivery, Title and Risk

Supply, delivery schedules, and transfer of title and risk will be governed by the specific Order and any incorporated Incoterms (or equivalent) referenced in the contract. Unless otherwise agreed, risk in Products passes to the Client at the agreed delivery point and title passes subject to receipt of full payment. For bulk shipments and terminal deliveries, Clients are responsible for providing correct delivery instructions, access, permits and for compliance with receiving terminal procedures.

8. Product Specifications, Testing and Claims

Products supplied will conform to the specifications agreed in writing. Bukta Holdings will supply relevant certificates of quality and conformity upon request. Clients must inspect Products promptly on delivery and report any shortages, non-conformities, contamination or defects to Bukta Holdings within any contractual claim period (or, if none is specified, within five (5) business days of delivery). Failure to provide timely written notice of claims shall constitute acceptance of the Products.

9. Storage, Handling and Operational Safety

Clients are responsible for safe storage, handling, blending, and use of Products after delivery. Bukta Holdings may provide recommendations, safety data sheets (SDS/MSDS), and handling instructions; such materials are informative but do not relieve Clients of their obligations to comply with applicable law and industry practice. Clients shall implement appropriate HSE measures, staff training, and equipment to ensure safe operations and shall indemnify Bukta Holdings for losses resulting from improper handling.

10. Warranties and Disclaimers

Bukta Holdings warrants that Products and Services will, at the time of delivery or provision, materially conform to the agreed specifications and be provided with reasonable skill and care. Except as expressly set out in the Agreement, all other warranties, whether express or implied (including merchantability, fitness for a particular purpose, and non-infringement), are excluded to the fullest extent permitted by law. Where mandatory consumer protections apply, those rights will remain unaffected.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Bukta Holdings’ aggregate liability (whether in contract, tort including negligence, breach of statutory duty, or otherwise) arising out of or in connection with the Agreement, the Website, Products or Services will not exceed the amounts paid or payable by the Client under the specific Order giving rise to the claim during the twelve (12) month period prior to the event giving rise to liability. Bukta Holdings will not be liable for any indirect, incidental, consequential, special or punitive damages (including loss of profit, business interruption, or loss of data), even if informed of the possibility thereof.

12. Force Majeure

Bukta Holdings will not be liable for failure or delay in performing obligations caused by events beyond its reasonable control, including acts of God, war, terrorism, strikes, pandemics, governmental actions, supply chain interruptions, port congestion, or severe weather. In such events, Bukta Holdings may suspend performance and extend time for performance. If Force Majeure continues for a prolonged period, either party may, if provided under the Agreement, terminate affected obligations without liability except for accrued amounts.

13. Compliance; Export Controls; Sanctions; Anti-Corruption

Clients must comply with all applicable laws, regulations and industry standards. Bukta Holdings and Clients will not engage in any activity that would violate applicable anti-bribery/anti-corruption laws, sanctions, or export control regimes. Bukta Holdings reserves the right to refuse or suspend business that could cause Bukta Holdings to breach sanctions or expose it to legal or reputational risk. Clients warrant they are not subject to sanctions nor purchasing on behalf of sanctioned parties.

14. Confidentiality

Each party shall keep confidential all non-public information disclosed by the other that is designated as confidential or that reasonably should be understood to be confidential, and shall not disclose such information except as permitted by the Agreement, by law, or with prior written consent. Confidential information excludes information that is public through no breach, independently developed, or lawfully obtained from a third party. Confidentiality obligations survive termination for a period of five (5) years or as otherwise agreed.

15. Intellectual Property

All intellectual property rights in the Website, marketing materials, product literature, methodologies, software, trademarks, trade names, and branding are and will remain the property of Bukta Holdings or its licensors. Use of Bukta Holdings’ trademarks or materials requires prior written consent. Bukta Holdings grants Clients a limited, non-exclusive, non-transferable license to use documentation, technical materials, or software solely as necessary to receive the Services, subject to compliance with these Terms and any additional license terms.

16. User Content; License to Use Data

If Users submit materials, feedback, or data (collectively, “User Content”) to Bukta Holdings through the Website or otherwise, Users grant Bukta Holdings a worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, process and analyze such content to provide and improve Services, and for internal business purposes. Bukta Holdings will handle personal data in accordance with its Privacy Policy. Users represent and warrant that they have rights to grant such license and that User Content does not infringe third-party rights.

17. Privacy and Data Protection

Bukta Holdings’ collection and use of personal data is governed by our Privacy Policy, which forms part of these Terms. We process personal data to provide Services, manage customer relationships, comply with legal obligations, and for legitimate business interests. Clients must ensure they have lawful grounds to share personal data with Bukta Holdings and shall cooperate to ensure compliance with applicable data protection laws (e.g., data subject rights, request handling). Where Bukta Holdings acts as a data processor under applicable laws, processing will be governed by a separate data processing agreement.

18. Third-Party Suppliers and Links

The Website may contain links to third-party websites, products, or services. Such links are provided for convenience and do not imply endorsement by Bukta Holdings. Bukta Holdings is not responsible for the content, privacy practices, or services of third parties. Additionally, Bukta Holdings may subcontract or use third-party suppliers to provide Services; such subcontracting does not relieve Bukta Holdings of its obligations under the Agreement.

19. Termination and Suspension

Bukta Holdings may suspend or terminate access to the Website and Services, in whole or part, at any time for breach of these Terms, non-payment, insolvency, or where continued provision would breach law or present unreasonable risk. Upon termination, accrued but unpaid charges become immediately due. Termination does not affect rights or liabilities accrued prior to termination. Certain provisions (e.g., confidentiality, intellectual property, limitation of liability, indemnities) survive termination.

20. Indemnification

You agree to indemnify, defend and hold harmless Bukta Holdings, its officers, directors, employees and agents from and against any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or in connection with: (a) your breach of these Terms; (b) your negligent or willful acts or omissions; (c) your use of Products or Services in violation of law or instructions; or (d) any third-party claim arising from User Content you provide.

21. Warranty Dispute and Product Recall

If a Products-related warranty claim or dispute arises, the parties will follow the procedures set out in the applicable Order for inspection, testing, and corrective action. Where a product safety issue is identified, Bukta Holdings reserves the right to initiate and coordinate recalls, replacements, or corrective measures in accordance with applicable law and best industry practice. Clients must cooperate with any recall efforts and assist in mitigating harm.

22. Environmental, Health & Safety (HSE) and Social Responsibility

Bukta Holdings is committed to safe and environmentally responsible operations. Clients shall comply with HSE guidelines provided and applicable laws and will ensure that their activities do not endanger people, property or the environment. Bukta Holdings encourages collaboration on community engagement, local content, and social investment programs. Clients and Bukta Holdings will work together to address HSE incidents and to implement preventative corrective actions.

23. Governing Law; Dispute Resolution

These Terms and any Agreement shall be governed by and construed in accordance with the laws of [Insert Governing Jurisdiction]. The parties shall first seek to resolve disputes amicably through good-faith negotiations. If unresolved within a specified period (e.g., 30 days), disputes shall be referred to mediation. If mediation fails, the dispute will be finally resolved by arbitration or court proceedings as specified in the Agreement. (Parties should insert whether they choose arbitration—e.g., ICC or LCIA—or local courts; choice of forum and sovereign immunity exceptions should be carefully considered.)

24. Notices

Any notice to Bukta Holdings under these Terms must be in writing and sent to the contact details provided on our Website or to the address specified in a contract. Notices sent by email are effective on receipt (unless the sender is notified of delivery failure); notices by registered mail or courier are effective upon delivery.

25. Severability; Waiver; Assignment

If any provision of these Terms is held invalid or unenforceable, the remainder will remain in full force and the invalid provision will be amended to the minimum extent necessary to make it valid and enforceable. No waiver of any right is effective unless in writing and signed by the waiving party. Clients may not assign their rights or delegate obligations without Bukta Holdings’ prior written consent; Bukta Holdings may assign or transfer rights and obligations to an affiliate or in connection with corporate reorganizations or sale of business.

26. Entire Agreement

These Terms, together with any executed master supply/service agreement, order confirmations, and the Privacy Policy, constitute the entire agreement between you and Bukta Holdings relating to the Website and Services and supersede all prior agreements or understandings regarding the subject matter.

27. Use Restrictions; Prohibited Conduct

You agree not to: (a) use the Website or Services for unlawful or fraudulent purposes; (b) attempt to circumvent or breach security; (c) upload malicious content; (d) resell Services absent express written permission; or (e) use Products in a manner inconsistent with applicable laws and safety instructions. Bukta Holdings may suspend accounts or refuse service for prohibited conduct.

28. Remedies Cumulative

Except as expressly provided, the rights and remedies of Bukta Holdings under these Terms are in addition to, and not exclusive of, any other rights or remedies provided by law or equity.

29. Contact Information

For questions, notices, or to report suspected breaches, please contact Bukta Holdings at:
Bukta Holdings
Eilert Sundts gate 5A 4010 Stavanger, 1103 Stavanger, Norge
Email: hello@buktaholdings.com
Phone: [+—]

30. Acknowledgment and Acceptance

By using this Website or procuring Services from Bukta Holdings, you acknowledge that you have read, understood, and accepted these Terms and agree to be bound by them. If you are accepting on behalf of an organization, you represent that you have the authority to bind that organization.